Welcome to Quando. It’s my pleasure to introduce our company and highlight what makes us stand out.

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Quando provides comprehensive Customer Contact Service Delivery for small, medium, and large businesses.

 

We offer a Professional Suite of Customer Response services across all communication channels, including Voice, Live Web Chat, and e-booking appointment concierge services. Our agents can book appointments directly into client CRMs and diaries, ensuring seamless integration with your systems.

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At Quando, we understand the importance of high-quality customer communication when using third-party services. We pride ourselves on delivering interactions that meet the highest service standards, with 97% of all engagements resulting in a sale or appointment. Every customer receives a professional and courteous experience, starting with a warm greeting and followed by open questioning to capture essential booking details. This information is then accurately entered into your CRM, sent via email or Text Message.

 

We ensure quality by recording calls for training, feedback, and dispute resolution purposes. Customers may also request not to have their calls recorded.

 

Our training standards exceed industry expectations, and our agents possess comprehensive knowledge of your services, supported by verbatim scripts and detailed file notes.

 

All interactions are delivered pleasantly and professionally.

 

Quando guarantees that all calls will be answered within 60 seconds, and 97% of sales-intended calls will result in an appointment.

 

We are you, your customer won't know the difference.  Our agents will advocate for your products and services, ensuring every opportunity is maximised.